STORE POLICIES

Updated 2026

Return Policy

Currently, there are no refunds or exchanges on purchases. All sales are final.

Local Pickup

If pickup is not listed as an option at checkout, special arrangements can be made for local customers. Email us to allow the option of local pickup at checkout. Please allow 24-48 hours to arrange.

Please wait for the “order is ready for pickup” text or email before arriving. If items are not picked up during pickup hours with a no show, we will cancel the order and no refund will be given.

Promo Codes

From time to time we love to send out special promo codes to our customers. Only one promo code is allowed at checkout at a time. Promo code discounts are only available online, not in person.

Returned Packages

Please double check that your address is correct when inputting your shipping address. I do not check if addresses are valid or incorrect. If a package is returned because of this, we can arrange for local pickup if you are within 15 miles . If you are not local then you will be invoiced to repay for shipping charges to have it shipped back out to the correct address.

If you have any questions concerning our policies, please contact us

samantha@samanthascandleco.com